Shipping policy
Last Updated: August 2026
Thank you for shopping at Uringo. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
All orders will be processed within 1–2 business days (Monday – Friday, excluding weekends and public holidays).
Orders placed after business hours, on weekends or holidays will be processed on the next working day.
We may need extra time for payment verification to prevent fraudulent orders. During holiday sales, slight processing delays may occur. We will notify you by email if any long delay happens.
2. Shipping & Delivery Time
We offer worldwide shipping for eligible home appliances.
Delivery time is estimated from the date your package is dispatched, not the order date:
- Standard International Shipping: 8–15 business days
Delivery times are estimates and not guaranteed. Delays may happen due to customs clearance, carrier backlogs, remote regions or force majeure events.
3. Shipping Cost
Shipping fees will be automatically calculated and displayed at checkout based on destination, package weight and product size.
We provide free standard shipping for orders meeting our minimum spend threshold. Promotion terms will be shown clearly on our homepage and checkout page.
4. Order Tracking
Once your parcel is dispatched, you will receive a shipping confirmation email with your tracking number.
Please allow 24–48 hours for tracking information to update on the courier system. You can track your shipment via the link inside the email.
5. Customs, Duties & Taxes
All international shipments may be subject to import duties, VAT, customs clearance fees or local taxes required by your country.
Import duties and related charges are the sole responsibility of the customer. Uringo cannot predict or cover these fees. We recommend checking your local customs regulations before ordering.
6. Shipping Address Notice
Please double-check your delivery address when completing checkout.
We cannot modify addresses after the order has been dispatched. If packages cannot be delivered due to incomplete, wrong or unreachable addresses, extra return shipping costs will be charged to customers.
7. Lost, Stolen or Damaged Parcels
If your package shows delivered but you have not received it, please check with neighbors or local courier first. Contact our support team within 7 days if the package is confirmed lost.
If items arrive damaged, please take clear photos of the outer package and defective products, then email us immediately. We will handle your request according to our return policy.
8. Force Majeure
Uringo is not liable for shipping delays caused by events beyond reasonable control, including natural disasters, customs inspections, carrier strikes, pandemic restrictions and other logistics disruptions.
9. Contact Us
If you have any questions about shipping, please reach out to us:
Email: support@uringo.store