Warranty Policy

Last Updated: August 2026
At Uringo, we prioritize product quality and customer experience. We provide a reliable warranty service for all our home appliance products. This Warranty Policy clearly defines the coverage, duration, and exceptions of after-sales warranty services for all items purchased from www.uringo.store.

1. Warranty Period

All Uringo small home appliances come with a 12-month official limited warranty, valid from the date of delivery.
This warranty covers manufacturing defects and functional failures that occur during normal household use within the warranty period.

2. Warranty Coverage

Within the valid warranty period, we provide free repair, replacement parts, or full product replacement for the following non-human damage issues:
  • Circuit failure or power malfunction under normal usage
  • Automatic functional failure that affects normal use
  • Factory defects in product structure and components
  • Abnormal working performance caused by original manufacturing problems

3. Non-Warranty Situations (Exclusions)

The following conditions are not covered by free warranty service:
  • Damage caused by improper voltage, unstable power supply, or incorrect power connection
  • Damage from misuse, drops, collisions, water immersion, or human extrusion
  • Unauthorized disassembly, modification, or self-repair of internal components
  • Damage caused by commercial, industrial, or non-household intensive use
  • Normal wear and tear, including surface scratches, color fading, and consumable parts
  • Damage caused by natural disasters, transportation accidents, or external environmental factors
  • Expired warranty period products

4. Consumable Accessories Explanation

Consumable accessories including but not limited to filters, silicone rings, blades, nozzles, and charging cables are not covered by the 12-month long-term warranty. These parts are vulnerable to daily wear and can be purchased separately if replacement is needed.

5. Warranty Application Process

To apply for warranty service:
  1. Contact our support team at support@uringo.store
  2. Provide your order number, product name, and detailed problem description
  3. Attach clear photos or videos of the defective product
  4. Wait for our professional after-sales evaluation and solution
We will respond to warranty requests within 1–3 business days.

6. Shipping Fee Responsibility

  • Quality issue (within warranty): We bear the cost of replacement shipping or repair service fees.
  • Non-warranty issue: Customers are responsible for all repair fees and shipping costs.

7. Out-of-Warranty Service

For products beyond the 12-month warranty period, we still provide paid maintenance and replacement services. We will offer reasonable after-sales support to ensure your long-term use experience.

8. Policy Update

Uringo reserves the right to update this Warranty Policy without prior notice. The latest version will always be displayed on this official page.

9. Contact Us

For any warranty inquiries, please reach out to our customer support: Email: support@uringo.store